At Evan Treks, customer satisfaction is very important to us. We aim to provide high-quality Fishing Gear, Luggage, and Tech products for adventurers worldwide. Please read our return and refund policy carefully.
Returns
We accept returns only if the product you received is defective, damaged, or incorrect. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Return Process
To request a return, please contact us within 7 days of receiving your order by emailing us at [email protected] with your order details and a description of the issue. Once approved, we will guide you through the return process.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be returned to you in the same method as the original payment. Since we operate only on a cash-on-delivery basis, refunds will be issued as cash on return or store credit, depending on your preference.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at [email protected] within 7 days of receiving your item.
Non-Returnable Items
Certain items such as personal-use tech accessories, opened packaging, or used fishing gear are not eligible for return.
Contact Us
If you have any questions regarding our Return and Refund Policy, please reach out to us at [email protected].